Conditions d’utilisation
Welcome to Direct Cart. These Terms of Service govern your use of our website and your purchase of products from Direct Cart.
By accessing our website or placing an order, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website or purchase our products.
1. ABOUT DIRECT CART
Direct Cart is an online retail store offering a variety of products to customers in South Africa.
We may use third-party suppliers and fulfilment partners to source, process and deliver certain products ordered through our store.
2. PRODUCT INFORMATION
We make reasonable efforts to ensure that product descriptions, images, prices and other information displayed on our website are accurate.
However:
- Product colours may vary depending on your screen or device.
- Product images may differ slightly from the actual product.
- Product specifications may occasionally change.
- We reserve the right to correct errors, inaccuracies or omissions.
We reserve the right to discontinue products or change product information without prior notice.
3. PRICES
All prices displayed on Direct Cart are in South African Rand (ZAR) unless otherwise stated.
We reserve the right to change prices at any time.
The price applicable to your order is the price displayed at the time you complete your purchase.
Where applicable, shipping fees will be displayed during checkout.
4. ORDERS
When you place an order, you are making an offer to purchase the selected products.
After placing an order, you should receive an order confirmation.
An order confirmation does not necessarily mean that the order has been accepted if the product is unavailable, incorrectly priced, or affected by an error.
We reserve the right to cancel or refuse an order where reasonably necessary, including where:
- A product is unavailable.
- There is an obvious pricing or product information error.
- We suspect fraudulent or unauthorised activity.
- We are unable to fulfil the order.
If we cancel an order after payment has been received, we will arrange an appropriate refund.
5. PAYMENT
Payment must be successfully completed before an order can be processed, unless Direct Cart expressly offers another payment method.
You agree to provide accurate and complete payment and billing information.
We are not responsible for delays caused by payment providers, banks or other third-party payment services.
6. SHIPPING AND DELIVERY
Products may be fulfilled and delivered by third-party suppliers or courier partners.
Delivery times displayed on our website are estimates and are not guaranteed delivery dates.
Delivery may be affected by:
- Courier delays
- Incorrect or incomplete delivery information
- Public holidays
- Weather conditions
- High order volumes
- Supplier or fulfilment delays
- Circumstances outside our reasonable control
Customers are responsible for providing an accurate delivery address and contact information.
If incorrect information is provided and this results in a failed delivery or additional delivery costs, the customer may be responsible for those costs.
7. THIRD-PARTY SUPPLIERS
Direct Cart may use third-party suppliers and fulfilment partners to process and deliver customer orders.
This means that products may be shipped directly from a supplier or fulfilment partner to the customer.
The use of a third-party fulfilment provider does not remove Direct Cart's responsibility to deal with customers regarding their orders, returns, refunds and complaints.
8. RETURNS, REFUNDS AND DEFECTIVE PRODUCTS
Customers may request a return or refund in accordance with our Refund and Return Policy and applicable South African consumer-protection laws.
If a product arrives damaged, defective or materially different from what was ordered, please contact us as soon as reasonably possible with:
- Your order number
- A description of the problem
- Photographs or videos where appropriate
We may request additional information to assess the issue.
Certain products may be subject to specific return conditions where permitted by law.
Nothing in these Terms limits any consumer rights that cannot legally be excluded or restricted.
9. CUSTOMER RESPONSIBILITIES
You agree to:
- Provide accurate personal and delivery information.
- Use the website lawfully.
- Not attempt to interfere with or damage the website.
- Not use the website for fraudulent purposes.
- Not submit false or fraudulent orders.
- Provide accurate information when requesting a return or refund.
10. WEBSITE USE
You may use the Direct Cart website only for lawful purposes.
You may not:
- Attempt to gain unauthorised access to our systems.
- Introduce viruses, malware or harmful code.
- Copy or reproduce our website content without permission.
- Use our website for fraudulent or unlawful activities.
- Interfere with the operation or security of our website.
11. INTELLECTUAL PROPERTY
Unless otherwise stated, the content on this website, including logos, branding, text, graphics, images and other materials, belongs to Direct Cart or is used with permission.
You may not reproduce, distribute, modify or commercially exploit our content without written permission.
12. THIRD-PARTY SERVICES
Our website may use third-party services such as payment processors, courier companies, technology providers and fulfilment partners.
These third parties may have their own terms and privacy policies.
We are not responsible for the independent policies or actions of third-party service providers, except where applicable law provides otherwise.
13. LIMITATION OF LIABILITY
To the extent permitted by law, Direct Cart will not be responsible for losses caused by circumstances outside our reasonable control, including third-party courier delays, payment-provider failures, supplier delays, technical problems, natural disasters or other events beyond our reasonable control.
Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is prohibited by applicable law.
14. PERSONAL INFORMATION
We collect and process personal information necessary to operate our online store, process orders, arrange delivery, provide customer support and fulfil our legal obligations.
Personal information will be handled in accordance with our Privacy Policy and applicable data-protection laws.
15. CHANGES TO THESE TERMS
We may update these Terms of Service from time to time.
The updated version will be posted on our website with a revised "Last Updated" date.
Your continued use of our website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by law.
16. GOVERNING LAW
These Terms are governed by the laws applicable in the Republic of South Africa.
Nothing in these Terms removes or limits any rights you may have under applicable South African consumer-protection or other applicable legislation.
17. CONTACT US
If you have questions regarding these Terms, your order, a return, refund or any other issue, please contact Direct Cart through the contact details provided on our website.
Direct Cart
Email: directcartofficial@gmail.com